Charge 5 is tracking too many steps while driving

[Ber]

I drive a school bus, it’s bumpy. My  Fitbit is logging almost 6,000 more steps than I walk daily. I have restarted it dozens of times. I have tried taking it off while I drive and putting it in my cup holder, attached it to my purse, put it in my purse, put it in my coat pocket, and it still logs steps. I often hit 10,000 steps for the day while I’m actively driving. I find my iphones health app is more accurate with logging steps and doesn’t track while I’m driving, which seems like wearing a Fitbit as a large vehicle driver is pointless.  It doesn’t seem to track steps in my car, which is good, but I drive for 4-6 hours a day in a bus.

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Ber. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the inconvenience with your Charge 5.

Please not wrist trackers count steps depending on the movement of your arms. Fitbit has worked hard to make sure that our devices do not pick up false steps or activity recordings while driving. Unless you're driving in a car with a very stiff transmission or on bumpy roads, your device should not give you false readings. Also, if you place it in a surface with something vibrating or if you make hard hand movements. You can learn more about how your Fitbit tracks steps by checking the article: How accurate are Fitbit devices?

However, there are ways you can prevent this from happening while you drive:

1. You can plug your tracker into the charging cable while you are driving -- the Fitbit will not count steps while it is charging.
2. You can log the driving manually by following the steps in this article. 

With the information provided above, please bear in mind that it's not possible to delete steps and floors, but you can achieve the same result by negating them.