help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 is unresponsive

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-14-2023 18:53 - last edited on ‎03-15-2023 06:53 by Fitbit Moderator

‎03-14-2023 18:53 - last edited on ‎03-15-2023 06:53 by Fitbit Moderator

My Charge 5 quit working. I connected it to the charger and received the icon briefly and then a circle with a X.  It’s not responding to anything.  Suggestions?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎03-15-2023 06:56 - edited ‎06-28-2023 04:11

In response to lisasfb

‎03-15-2023 06:56 - edited ‎06-28-2023 04:11

Hi there, @SunsetRunner @lisasfb. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices and for already trying to troubleshoot them. 

As @Talahthas has mentioned, please try the following steps in the order listed (even if some of them you've tried already):

  • Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5.
  • If there is no connection, restart your Charge 5.
  • Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
19 REPLIES 19

‎03-15-2023 04:20

‎03-15-2023 04:20

Welcome to the Fitbit community, @SunsetRunner!

Sad to hear that your Charge 5 isn't working as expected. For a possible fix, please first remove your device from Bluetooth on your phone. Next turn Bluetooth off in your phone's settings, followed by restarting the phone. Now turn Bluetooth back on and check for any update for the Fitbit app on your phone. Finally try setting up your Charge 5 from scratch in the Fitbit app on your phone.

 

I'll keep my fingers crossed.

 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎03-15-2023 04:45

In response to Talahthas

‎03-15-2023 04:45

I have the same issue. Tried setting up my Charge 5 again and it won't even connect to bluetooth.

Best Answer

‎03-15-2023 06:56 - edited ‎06-28-2023 04:11

In response to lisasfb

‎03-15-2023 06:56 - edited ‎06-28-2023 04:11

Hi there, @SunsetRunner @lisasfb. Welcome to the Community Forums. Thanks for the details provided in your post about the issue with your Fitbit devices and for already trying to troubleshoot them. 

As @Talahthas has mentioned, please try the following steps in the order listed (even if some of them you've tried already):

  • Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
  • Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
  • Force quit the Fitbit app.
  • Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
  • Shut off your phone and turn it on after 1-2 minutes.
  • Turn on the Bluetooth on your phone.
  • Plug it into the charging cable and open the Fitbit app.
  • Set up your Charge 5.
  • If there is no connection, restart your Charge 5.
  • Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes

‎03-15-2023 11:48

In response to MarreFitbit

‎03-15-2023 11:48

I’m having the same issue, At first the Fitbit logo was constantly displayed so I followed all the steps you described and it appeared to work, in as much as the logo disappeared and I could see I had a charge of 74%. But literally within 2 mins the screen went blank, totally unresponsive. I have tried going through the whole procedure twice more and neither the app or my Bluetooth can find my charge 5. I’m not sure where to go from here?

 

Best Answer

‎03-16-2023 11:46

In response to MarreFitbit

‎03-16-2023 11:46

I tried all of the above suggestions. It still won't connect. It won't pair with my phone. It's as if it doesn't exist. My fitbit has gone black and I get nothing now.

 

Best Answer

‎03-16-2023 11:53

In response to lisasfb

‎03-16-2023 11:53

Hi I contacted customer service and within minutes had a replacement on the way
Best Answer
0 Votes

‎03-16-2023 14:20

‎03-16-2023 14:20

I called Customer Service and have replacement being sent.

Best Answer
0 Votes

‎03-16-2023 16:09

In response to SunsetRunner

‎03-16-2023 16:09

Glad to hear that. Thanks for your feedback, @SunsetRunner!

If you have any further questions, do not hesitate to come back!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎03-16-2023 16:10

‎03-16-2023 16:10

I will never, ever buy another fitbit.  I have owned 4 and the only one that ever worked correctly was the original charge 3.  I have a charge 5 now.  It never sends notifications, never syncs, is now looking?????.  I could have bought an apple watch for the amount of money I have spent as I also bought a sense.  Everybody complains about it and they have all these suggestions that the customer has to do to make it work instead of fixing the root problems.  Buyer beware!!!!

Best Answer

‎04-13-2023 10:40

In response to MarreFitbit

‎04-13-2023 10:40

I tried all the steps and when that didn't work, I called tech support and they sent me a replacement. I am all set now.

Thanks.

Best Answer
0 Votes

‎04-13-2023 11:43

In response to lisasfb

‎04-13-2023 11:43

Thanks for your feedback, @lisasfb, have fun with your new device!

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎04-13-2023 14:09

In response to MarreFitbit

‎04-13-2023 14:09

I have the same problem.. 

Have tried everything and still not working

Best Answer
0 Votes

‎04-13-2023 14:12 - last edited on ‎10-11-2023 04:57 by Fitbit Moderator

In response to rolias

‎04-13-2023 14:12 - last edited on ‎10-11-2023 04:57 by Fitbit Moderator

When connected to charger the screen is blank....

No indication of charging status and no opportunity to do setup

Best Answer
0 Votes

‎04-13-2023 15:01

In response to rolias

‎04-13-2023 15:01

Sad to hear that you're having issues with your Charge 5, @rolias!

I've you've already tried all suggestions that @MarreFitbit and I have mentioned above without success, I'd suggest having a look here to see if this might get your device bringing back charging:

 

Why isn't my Fitbit device's battery charging? 

 

I'll keep my fingers crossed.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎04-13-2023 15:11

In response to lisasfb

‎04-13-2023 15:11

Thank you! I called and received a replacement. Sonfar good.

Sent from my iPad
Best Answer
0 Votes

‎04-13-2023 15:58

In response to SunsetRunner

‎04-13-2023 15:58

Glad we could help you, @SunsetRunner, thanks for your feedback!

Have fun with your new device! If you have any further questions, do not hesitate to come back.

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer
0 Votes

‎04-15-2023 17:44

‎04-15-2023 17:44

I'm also having same problem.

 

Best Answer
0 Votes

‎04-15-2023 18:23

In response to shailesh5110

‎04-15-2023 18:23

Talk to tech support and have them send you a new one.

Sent from Mail<> for Windows
Best Answer

‎04-16-2023 02:09

In response to shailesh5110

‎04-16-2023 02:09

Apparently many people are having the same problem. I, sadly, just cancelled my subscription after years of owning a Fitbit. I have had problems with my Charge 5 for months now and their “support” has done nothing to help. And I am not one of the lucky ones who was sent a new device and now mine is no longer under warranty. I guess I’ll be looking at an Apple Watch now since Fitbit apparently is not interested in helping it’s customers.

Best Answer