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Charge 5 not charging, stopped syncing

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‎04-16-2023 02:49

‎04-16-2023 02:49

Charge 5 won't charge, contacts cleaned, and tried different USB ports in-house. Stopped syncing with my phone earlier this week. I switched back to my Versa 2  Sadly, I just picked up the Charge 5 a couple of months ago so not really pleased. Is anyone else having this issue? 

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2 REPLIES 2

‎04-16-2023 03:07

‎04-16-2023 03:07

Welcome to the Fitbit community, @Notcharging5!

Sad to hear that your Charge 5 isn't working properly. I'd suggest to to restart it following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait around 10 seconds to see if the Fitbit logo appears.

 

If that won't work for you, please have a closer look here and see if something might apply to you:

 

Why isn't my Fitbit device's battery charging? 

 

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
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‎04-16-2023 03:19

‎04-16-2023 03:19

Cant get daya showing on health metrics so i will cancel subscription. Have tried EVERYTHING

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