help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 not charging, stopped syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎04-16-2023 02:49

‎04-16-2023 02:49

Charge 5 won't charge, contacts cleaned, and tried different USB ports in-house. Stopped syncing with my phone earlier this week. I switched back to my Versa 2  Sadly, I just picked up the Charge 5 a couple of months ago so not really pleased. Is anyone else having this issue? 

Best Answer
2 REPLIES 2

‎04-16-2023 03:07

‎04-16-2023 03:07

Welcome to the Fitbit community, @Notcharging5!

Sad to hear that your Charge 5 isn't working properly. I'd suggest to to restart it following these instructions:

 

1.) Connect your Charge 5 to the charging cable which has to be connected to a power source.

2.) Press the button located on the flat end of the charging cable 3 times within 8 seconds, holding each press for about 1 second(!).

3.) Wait around 10 seconds to see if the Fitbit logo appears.

 

If that won't work for you, please have a closer look here and see if something might apply to you:

 

Why isn't my Fitbit device's battery charging? 

 

If this doesn't solve the issue, please contact Fitbit support to get further assistance:

 

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Versa 4, Charge 6, Aria, Aria 2
Best Answer
0 Votes

‎04-16-2023 03:19

‎04-16-2023 03:19

Cant get daya showing on health metrics so i will cancel subscription. Have tried EVERYTHING

Best Answer
0 Votes