Charge 5 is unresponsive

[gulec]

I own a Charge 5 Fitbit device (version 20001.171.50)

It stopped working recently, I couldn't get it up working. It's unresponsive black screen. When I plug into computer via USB / or to power, the green fitbit logo displays for a few seconds and it disappears. It becomes unresponsive after again. I tried pressing the button a few times on the cord, but no luck (after seeing some recommendations here about pressing it a few times). It doesn't vibrate when I press on the button.

Any suggestions?

Moderator Edit: Clarified subject

[Gr4ndp4]

Hi, @gulec, welcome to the community, to restart using the button you must follow the instructions precisely as demonstrated in this video, If this fails I recommend you talk to "Customer Support" using the chat facility or phone for a prompt response.

It's a good idea to make a note of the steps you've tried and the result before making your call so you can brief the agent accurately and give them the opportunity to move your problem forward without delay.

You do not mention how long you have had your Charge 5, you may have the benefit of Fitbit's warranty depending on when & where you bought it. The agent will need this information.

I hope this helps.

Cheers

[MarreFitbit]

Hi there, @gulec. Welcome to the Fitbit Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out.

As per the description of your post, it seems like your Charge 5 is having battery issues. If you've tried charging your Charge 5 for more than 2 hours but to no avail, please see Why ins't my FItbit device's battery charging?

If the above doesn't work, connect your Charge 5 to the charger and try the following (while it's connected to the charging cable and even if some of them you've tried already):

• Unpair your Charge 5 from your phone's Bluetooth and Fitbit app.
• Unpair other Bluetooth devices that you may also have paired to your phone's Bluetooth settings.
• Force quit the Fitbit app.
• Turn off other Bluetooth connections when not in use. This can help to prevent connectivity issues or Bluetooth interference.
• Shut off your phone and turn it on after 1-2 minutes.
• Turn on the Bluetooth on your phone.
• Plug it into the charging cable and open the Fitbit app.
• Set up your Charge 5.
• If there is no connection, restart your Charge 5.
• Once your Charge 5 is paired and syncing, please proceed to set up your other Bluetooth devices to your phone again. 
  
  

With the steps above, what I want you to do is to pair your Charge 5 first to your phone's Bluetooth settings before any other Bluetooth device is connected to your phone. 

If none of the above work, please follow @Gr4ndp4's advice and chat with us online or give us a call. Click here to get connected.

I hope we can solve your issue soon.