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Charge 5 is unresponsive

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‎08-07-2023 15:53 - last edited on ‎08-08-2023 04:11 by Fitbit Moderator

‎08-07-2023 15:53 - last edited on ‎08-08-2023 04:11 by Fitbit Moderator

My Charge 5 died completely. I have tried all the recommended fixes, nothing works.My unit was less than 12 months old, it should not have expired, just like so many others on this forum. Fitbit / Google stand up and take responsibility for the damages you have caused. Replace at no cost to your loyal customers, all the non functioning Charge 5 trackers. Show that you are a reputable company. Otherwise moving to Apple Watch! Or Garmin!! 

Moderator Edit: Clarified subject

Best Answer
3 REPLIES 3

‎08-08-2023 03:18

‎08-08-2023 03:18

Welcome to the Fitbit community, @MJLP!

Sad to hear that your Charge 5 isn't working as expected. I'd suggest trying to change the clock face of your device to get things fixed. Please have a closer look here to see how that's done:

How do I change the clock face on my Fitbit device? 

Make sure to keep your Fitbit device and your phone within Bluetooth range until the process is completed.

And even if that won't work for you, there's no need to worry. As you've mentioned that your device is less than 12 months old, it should be covered by Fitbit's warranty. Just contact Fitbit support. They'll check your device's status and will provide further assistance:

Fitbit Support Contact 

Stefan
Charge, Charge HR, Blaze, Versa, Versa 2, Charge 5, Charge 6, Versa 4, Aria, Aria 2, Pixel 4a, Pixel 7
Best Answer

‎08-08-2023 04:16

In response to Talahthas

‎08-08-2023 04:16

Hi there, @MJLP. Thanks for stopping by in the Fitbit Community Forums and trying to troubleshoot the issue with your Charge 5 before reaching out. I understand where your concern is coming from. @Talahthas Thanks for your help and advice!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

Maria | Community Moderator, Fitbit


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0 Votes

‎08-08-2023 16:58

In response to MarreFitbit

‎08-08-2023 16:58

The advice did not work and they are now checking my warrantee. I bought this charge 5 to replace a charge 4 that had same issue. What’s on with Fitbits getting bricked after a year?? Abd you have many customers experiencing the same? 

Best Answer