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Charge 5 is unresponsive

Tuesday - last edited yesterday by Fitbit Moderator

Tuesday - last edited yesterday by Fitbit Moderator

My Charge 5 is 3 yrs old. It completely stopped working. I tried the push button fix twice and still nothing. I can feel it vibrate when I click the button. What is the next step? I’m lost without my Fitbit.

Moderator Edit: Clarified subject

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yesterday - last edited yesterday

yesterday - last edited yesterday

Hi there, @bh0617. Thanks for stopping by in the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 is still unresponsive. I understand how you must be feeling without your Charge 5. 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. 

We look forward to getting you back on track. 

Maria | Community Moderator, Fitbit


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