Charge 5 is unresponsive

[C5Ranch]

My Charge 5 was working fine this morning this evening I went to check my steps and it is completely unresponsive.  I have tried the reset bottom on the charger as well as connecting and disconnecting from the charger.  Any other ideas or solutions would be greatly appreciated.

Moderator Edit: Clarified subject

[Rich85peggy]

My Charge 5 died.  Have it on the charger and the screen is just black with a white lines shooting acrossed it ever second or so.  I tried resetting it, can feel the vibration response each time I preaa the button and then one more after 3 pushes.  But still nothing, just a blank screen with flashing white lines.

[RiekoC]

Hello @C5Ranch & @Rich85peggy 

I'm not sure that this will work, but it might be worth a try. A user having issues with their Charge 5 turning on tried exposing the device to freezer temps. After they allowed their Charge 5 to warm back up to room temp, their device was back to working again. Here's the user's post (<-- click link) where they described what they did. This worked for some users, but not all.

The other option would be to contact Support (<-- click link). Complete the prompts until you get the option to chat or call. Depending on how long you've had your Charge 5, they'll let you know what are your options.

[Karla2]

I am having the same problems. 

[C5Ranch]

As a last resort, I will put it in the freezer and see how it goes.  At this point I am exploring my warranty options with customer service, fingers crossed!

[jmurn]

Similar problem. The Fitbit is still counting, but the battery is stuck at 50 percent and won't show as charging. It won't pair with phone. Has been fine for 18 months. Just had gone wierd yesterday.

On top of my son's Ace 3 sync problems. It seems to be updates knocking it out 🤷‍:male_sign:

[Fran96]

My charge has done exactly the same thing have tried resetting and currently unresponsive with blank screen, last synced yesterday with 84% battery. 17months old 

[jmurn]

I reset Fitbit and reinstalled app. Seems to be back online now

[C5Ranch]

Thanks for the advice and ideas.  Unfortunately, nothing has worked to recover functionality.  Looks like the only option is to upgrade to a Charge 6.  

thanks again