help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 issues

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎11-26-2023 20:07 - last edited on ‎11-27-2023 02:47 by Fitbit Moderator

‎11-26-2023 20:07 - last edited on ‎11-27-2023 02:47 by Fitbit Moderator

None of the above helps me

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎11-27-2023 02:53

‎11-27-2023 02:53

Hi there, @Walker1943. Welcome to the Fitbit Community Forums. I'm sorry to hear that nothing seems to help your Charge 5. I will do my best to get you back on track. 

To better assist you, may I know what is the issue you're experiencing with your Charge 5? Also, please let me know all the steps you've tried so far so I can see what else we can try.

However, if you experience any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

The steps on how to do so can be found here How do I restart my Fitbit device?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

Best Answer
0 Votes
1 REPLY 1

‎11-27-2023 02:53

‎11-27-2023 02:53

Hi there, @Walker1943. Welcome to the Fitbit Community Forums. I'm sorry to hear that nothing seems to help your Charge 5. I will do my best to get you back on track. 

To better assist you, may I know what is the issue you're experiencing with your Charge 5? Also, please let me know all the steps you've tried so far so I can see what else we can try.

However, if you experience any of the following issues and you've checked your settings, restart your device:

  • Won't sync
  • Won't respond to taps, swipes, or button press
  • Won't track steps or other data
  • Won't show notifications or reminders

The steps on how to do so can be found here How do I restart my Fitbit device?

Looking forward to hearing from you. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes