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Charge 5 just died

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‎06-08-2022 13:46 - last edited on ‎06-09-2022 07:23 by Moderator Alum

‎06-08-2022 13:46 - last edited on ‎06-09-2022 07:23 by Moderator Alum

After replacing my first Charge 5 that just died, my second one has now met the same fate. They are asking my to return it for yet another replacement 

 

 


Moderator edit: subject updated for clarity

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1 REPLY 1

‎06-09-2022 07:22

‎06-09-2022 07:22

Hi, welcome to the Fitbit Community forums, @Phoebejasper. 

 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already contacted the Customer Support team. 

 

I've been informed that you have indeed contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

 

I'm sorry to see that you had this problem again. The team continues to work to improve the Fitbit experience and your feedback is big part of that process. 

Davide | Italian and English Community Moderator, Fitbit


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