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Charge 5 keeps crashing

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‎05-18-2023 02:44 - last edited on ‎05-29-2023 08:17 by Fitbit Moderator

‎05-18-2023 02:44 - last edited on ‎05-29-2023 08:17 by Fitbit Moderator

My last two Charge 5s have required replacing after some circa 3 to 3am (BST or GMT) crashes or nukes them. Last night the latest stopped working at the same time and has only started operating again on restart (of everything). What the h*ll can I do to guard against the small-hours death zone?

Moderator Edit: Clarified subject

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2 REPLIES 2

‎05-26-2023 05:30

‎05-26-2023 05:30

The only thing I can suggest is to make sure your Charge 5 is running the latest firmware version. Sometimes updates can fix bugs that cause crashes.

Best Answer

‎05-29-2023 08:54

In response to Bozzdivine

‎05-29-2023 08:54

Welcome to the community, @Equiuser. @Bozzdivine Thanks for stopping by to help our friend.

@Equiuser I've moved your post to the Charge 5 board so we can keep the forums organized. Thanks for the details provided and the steps tried on your own. Just to confirm, by crashing do you mean that your tracker won't turn on? Or is the issue with a specific feature not working? Also, by restart do you mean the steps described here with the charging cable?

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