Charge 5 keeps disconnecting and syncing

[alexgrove26]

I got a Charge 5 for Christmas but I'm having some problems with it. First off, after setting it all up, it suddenly disconnected and took ages to perform a sync (40 mins). 

I then put it in sleep mode and went to sleep - in the morning, I woke up and the Fitbit had disconnected from my phone and unpaired the bluetooth (even though it was right next to it and had 100% charge).

Now, this morning it seems to be taking an eternity to link back up and has started another sync. 

Any advice would be much appreciated as this just doesn't seem right!

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @alexgrove26. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed.