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Charge 5 won't turn on

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‎01-19-2023 16:13 - last edited on ‎01-25-2023 08:27 by Fitbit Moderator

‎01-19-2023 16:13 - last edited on ‎01-25-2023 08:27 by Fitbit Moderator

Hi! My fitbit stopped working and I can't get it to turn on even when pressing the button on the charger 3 times. Can I still save it? It's not even 2 years with me 😞

 

 

Moderator Edit: Clarified subject

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‎01-25-2023 08:28 - edited ‎03-16-2024 11:22

‎01-25-2023 08:28 - edited ‎03-16-2024 11:22

Hi there, @Joymatthew. Welcome to the Community Forums. Thanks for trying to troubleshoot the issue with your Charge 5 before reaching out. I understand how you must be feeling. 

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

See you around. 

Maria | Community Moderator, Fitbit


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Best Answer

‎01-25-2023 10:05

In response to MarreFitbit

‎01-25-2023 10:05

Thanks for answering. I sent a lot of messages, frustrated and angry that
four devices stopped working. I am in contact by mail but that does not
mean that I am satisfied with the answers that have been given so far.
Therefore, perhaps I will continue to send messages to warn other people
about the serious problems with the device. Thanks again. Regards.
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