Charge 5 keeps restarting itself every 3 seconds

[charukant]

My charge 5 keeps restarting every 3 seconde. What to do?

I've followed the advice from the steps suggested in these forums for similar issues.

My issue is not yet resolved. My band is only one year old. Do Fitbit bands usually work for one year or so. I'm very disturbed about this situation.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @charukant. Welcome to the Fitbit Community Forums. I'm sorry to hear about the issue with your Charge 5. I appreciate you've taken the time to troubleshoot it before reaching out, I understand why you're feeling this way.

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case. Since you already have a ticket open with them it is easier to continue with the follow up with the team directly. 

For more information about our warranty, see fitbit.com/legal/returns-and-warranty

We hope to get you back on track soon. 

[charukant]

I called up customer care for getting assistance on my charge 5 band. After trying to trouble shoot my issue for few minutes, customer care executive decided to send me a replacement band. This order was placed on 31st Oct. I received a mail today morning that replacement was dispatched in the morning from Hongkong. I'm waiting for the delivery. Thanks for the support.

I'm curious to know if I get a new band or a refurbished band?

[MarreFitbit · Accepted solution]

@charukant Nice! I'm glad to hear that. 

Regarding your inquiry, the full terms can be found here https://www.fitbit.com/global/us/legal/returns-and-warranty

Any further questions regarding your replacement, please feel free to contact our Support Team directly. 

Have a good day.