Charge 5 keeps turning off even when fully charged

[Jack232]

I have had this problem for many months and have tried all the fixes that have been listed. It will work for awhile but then right back to being unreliable. 

I would like to know - what is the life span of a charge 5? What should I replace it with? I do not want to replace it just to have these problems again. I really like the features of charge 5, but it's sort of useless when it turns off during a walk. 


Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Jack232. Welcome to the Fitbit Community Forums. Thanks for bringing this to my attention and for the troubleshooting steps you've tried. I'm sorry to hear that your Charge 5 keeps turning off despite all the fixes you've tried. I understand your concern and how you must be feeling, I will do my best to help you with this!

To better assist you, would you mind sharing with me the troubleshooting steps you tried?

In the meantime, if you haven't done so yet, please try the steps below:

1. From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.
2. Tap your Fitbit device image. 
3. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Pandasand]

I have this problem too and none of the above fixes it. 

[MarreFitbit]

Hi there, @Pandasand. Thanks for stopping by in the Fitbit Community Forums and for following the troubleshooting steps I recommended above. 

To better assist you, I suggest reaching out to our Support Team who will be able to take a closer look into this issue and provide further help. This form is only meant for you to use. Click here to get access to it.