Charge 5 keeps turning off

[Francisd0]

Keep shutting down for no reason. Restarts when I connect to charger then 2 or 3 days later does the same thing. Unable to factory reset

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @Francisd0. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention. I'm sorry to hear that your Charge 5 is crashing itself. I understand your concern, I will do my best to help you with this!

Please restart your Fitbit device as suggested here How do I restart my Fitbit device? If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

[Francisd0]

I was able to restart and change the clock face. I will now wait to see if
it shuts down on its own. If it doesn't in a week I will contact you and
let you know that this worked as a solution for me.

[carmel1962]

Hello my Fitbit watch goes off when I remove it from my hand, when I charge it it is ok again

[Francisd0]

Ps I also changed my settings to display always on 

Francisd0

[Francisd0]

Had to restart it again tonight so the solution didn't work 

[Francisd0]

Bought Samsung Fit 3. Not happy with Google. Both charge 5 and Pixel 7 not working properly. Going bact to Samsung when my mobile contract is up.