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Charge 5 mileage issues

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‎08-30-2022 05:13

‎08-30-2022 05:13

My Charge 5 is not recording my mileage correctly. I have 4 miles as my target my phone says I have achieved it but my watch says I haven’t. Why is this??

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‎09-17-2022 12:28

‎09-17-2022 12:28

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5, @MsBumble.  

 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems your case is still being reviewed. In this case, they will let you know how to proceed. 

 

See you around. 

Davide | Italian and English Community Moderator, Fitbit


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‎09-17-2022 12:39

In response to DavideFitbit

‎09-17-2022 12:39

They seem have not been able to help. I have tried everything they have suggested, but still have no resolution. I have to nearly double my target before it says I have completed my target.....

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