Charge 5 not tracking steps

[BeaSting]

Bought Charge 5 on Monday - used it on Tuesday with no issues - this morning I charged it to 100% but now the charge is draining ( down to 77% in less than 2 hours not using gps), it's not counting steps - the only thing working is the watch. I'm clueless on even how to start addressing this problem. Any help?

Moderator edit: subject updated for clarity

[DavideFitbit]

Welcome to the Community forums, @BeaSting. 

Thank you for all the details that you've shared about this inconvenience with your Charge 5. 

If you haven't done so already, please complete a three pulse restart following the steps listed below and let me know if you continue to experience the same behavior afterwards: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times, pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition, you can find other recommendations to improve battery life in general here. 

I'll be around. 

[Brb42]

I can’t find a button on my Charge 5 charger.

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Disregard.  Button on original charger but extra I bought on Amazon.

[DavideFitbit]

@Brb42 Thank you for sharing this update. 

It's good to know that you were able to find the button. Let me know if you continue to have the same problem after the restart. 

For other users checking this thread for the first time, you can find the button at the end of the USB cable: 

I'll be around.