Charge 5: no display and continuous red light

[HazLew]

noticed Charge 5 display wasn't turning on. Went to charge and the red light for one of the sensors is constantly on. tried the reset via the charger button but this has not helped.

anyone experienced the same?

Moderator edit: format

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @HazLew. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

[HazLew]

Hi Davide,

Only just saw the reply I got as it didn't land in my normal inbox.

Unfortunately, I'd tried the suggested actions already (did them again in case) but it's still an unusable device. 

I've replied asking for my next actions as id like a replacement. Not hit 6 months yet and I'll be charged for a fit bit premium account with no device at this rate. 

[DavideFitbit]

@HazLew Thank you for sharing this update. 

It seems that you've been in touch with the Customer Support team during the last few days and your case is still being reviewed. I do recommend that you continue the communication with them so they can provide you with the next steps. 

Thanks again for taking the time to share your feedback and comments about this. 

I'll be around.