Charge 5 no display

[cherylw1956]

 i will never buy another Fitbit product because their customer service is very hard to deal with.    My charge has not worked correctly since i brought it.  now no display and 5 chats and 3 calls    

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already contacted the Customer Support team, @cherylw1956. 

It seems that you already tried all the basic troubleshooting steps shared in the forums and that are usually helpful with display issues. In this case, I recommend that you continue the communication with the Support team so they can provide you with the next steps. 

I'm sorry to see that it's been taking some time to receive some assistance. The team continues to work to improve the Fitbit experience and your feedback is a big part of that process. 

[cherylw1956]

You use to have the best customer support. Fitbit really needs to work on this part.

[DavideFitbit]

Thank you for taking the time to share your experience and your feedback about this, @cherylw1956. 

See you around.