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Charge 5 no touch payment

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‎12-04-2021 10:50

‎12-04-2021 10:50

I added a new charge card[which I didn't want to do} because Fitbit shows it is one the banks they accept. Of course it would not accept it so I contacted Support and they informed me they would find out the problem and let me know. Well it has been over a month and "Nothing". I have called weekly and they just keep blowing me off. Very disappointed in their customer service. 

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‎12-06-2021 15:08

‎12-06-2021 15:08

Hello @SWEETLIPS 

 

I'm really sorry to hear about your situation!  Would you like someone here to give you advice about adding a charge card?  Could you tell us a bit more about the problem so we can try to help.  You say you didn't want to add the card, were you trying to apply for the free Premium trial?  If that's the case, you can also apply if you have more than a certain amount of credit in your iTunes account (if on iOS) or I imagine the PlayStore with Android.

 

I'm really sorry about the Support issue too.  I hope you got lots of information about who you spoke to and what they said so you can explain it to a higher level of Support later.

 

Hopefully someone else can jump in with some advice too.

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