Charge 5 nonstop vibrating

[B10g1296]

Hello! I have a Charge 5 that worked fine yesterday, died overnight, tried putting it on the charger and now it's been vibrating nonstop for hours. I tried resetting it many times and it doesn't work. It may stop vibrating for a split second after the third button press on the charger, but then it goes right back to vibrating. It doesnt turn on at all. Ive left on the charger for hours and off as well. The app is updated ,the phone is updated, and I can't get this fixed! Tried contacting support but they were no help. One said it was doing that because Fitbit was down which is just weird and there was a Versa 2 working just fine. Second time I contacted support they just kept saying to restart it (wasn't working), update the app (I did), and then update the fitbit which I can't do unless the fitbit is on and it won't turn on.

I can't really find much on this subject either. Anyone fixed this problem or have any ideas? Thanks!

[DavideFitbit]

Hi, I appreciate all the information that you've provided about this inconvenience with your Charge 5 and the troubleshooting steps that you already tried, @B10g1296.

I'm sorry to see that you're still experiencing this inconvenience. In this case, since you already tried all the basic steps shared in the forums that are helpful with these type of issues, I do recommend that you continue the communication with the Customer Support team so they can provide you with the next steps. 

[Robin_M]

The watch was not responding on the display or to bluetooth.  I tried to restart it using the charging cable button 3 times.

Now it is buzzing constantly.

I am going to let it buzz until the battery is dead.  Then try to restart it.  

Does anyone have a true recipe to get the watch back to normal?

Thanks,

Robin

[Helen063]

Jag har precis samma problem. Har gjort allt, omstart och försökt ladda. Nu har jag konstant en röd ring med ett vitt kryss!

[Robin_M]

I have nothing on the display. It is black.

[DavideFitbit]

Hi, welcome to the Fitbit Community forums and for your replies, @Robin_M @Helen063. 

Thanks for confirming that you've been having a similar problem. 

@Robin_M I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed.

@Helen063 If you haven't done so already, please make sure that you've tried the following steps: 

1. Complete the 3 pulse restart procedure.
2. Follow these steps in case you're having trouble to charge your device. 
3. Please sync your device in the Fitbit app by tapping your profile picture > Charge 5 > Sync Now.
4. If you  can't sync, tap on your profile picture > Charge 5 > Tile to see if a firmware banner appears. 
5. If it's still unresponsive, please try changing the clock face as well and check if you're able to see anything on the display. 

[Ooiming]

I have the exact same problem. Only purchased last week and the battery runs out really quickly! 

Now it went to zero and when I tried to charge it, it vibrates 2.5x every second.  

It's been charging for nearly 6hrs and I still can't turn it on!!!

[DavideFitbit]

Hi, thanks for sharing that you've been having the same issue with your Charge 5, @Ooiming. 

I've been informed that you already contacted the Customer Support team for further assistance with this. In this case, they will let you know how to proceed. 

See you around. 

[Kbnh]

My Fitbit was black screen, after vibrating non stop 5 minutes. I put it on the charger and now it will not stop vibrating, flashes the logo, and will not sync. I unpaired the device, uninstalled the app, reinstalled. This is less than a year old... And a replacement for the original which was delivered not working.  

[brandi_w]

I am having the exact same problem right now.  Do you happen to know how to fix it?  

[Ooiming]

I had to return the watch (minus strap and charger) and they replaced it. What I wished Fitbit did differently was to trust me as a customer and send me a new one immediately. Instead they waited till I mailed mine back, they assessed it, and then only agreed to send me a new one... Makes me as a customer feel like I'm untrustworthy. Regards, Ming

[brandi_w]

Thanks for the response! This must be a known issue now because I chatted with them and after trying one solutions they said mine was under warranty and they are sending me another. Didn’t even ask to send mine back.


Sent from my iPhone

[Ooiming]

Wow.  Congratulations!!!  Mine was only 5 days old. 😂Regards, Ming

[DavideFitbit]

Hi everyone, thank you for your replies, and welcome to any new users in the community forums. 

I appreciate the information provided about this issue with the Charge 5. 

@Kbnh It seems that you were able to get in touch with the Customer Support team again and they've provided you with some instructions. In this case, they'll let you know how to proceed. 

@brandi_w @Ooiming Thanks for taking the time to share your feedback and your experience with the device. It is possible that they'll ask to return the device before a replacement, but keep in mind that every case is evaluated individually. I'm sure they'll let you know about the options available for you.