help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Charge 5 not charging

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-11-2023 07:07 - last edited on ‎01-11-2023 08:48 by Moderator Alum

‎01-11-2023 07:07 - last edited on ‎01-11-2023 08:48 by Moderator Alum

My Charge 5 was not holding a charge two days ago and now is not charging at all. I see Fromm other posts that this may be a common problem. Has anyone solved this problem or received support from Fitbit? I’ve only had this device for 9 months, up until now it worked fine.

Best Answer
0 Votes
1 REPLY 1

‎01-11-2023 08:48 - last edited on ‎12-03-2024 10:17 by Fitbit Moderator

‎01-11-2023 08:48 - last edited on ‎12-03-2024 10:17 by Fitbit Moderator

Welcome back to the Community forums, @Nanbc. . 

Thank you for the information provided regarding the issue you're experiencing with your Charge 5. 

If this is related to the battery, please let me know if you already tried all the steps provided in this article? 

If the device is charging, but the screen is completely black, make sure that you've also completed the three pulse restart procedure using the charging cable, as described here. 

I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


Ti invito a partecipare nelle nostre discussioni! Commenti
Best Answer
0 Votes