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Watch not working Charge 5

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‎01-10-2023 15:49 - last edited on ‎01-11-2023 08:39 by Moderator Alum

‎01-10-2023 15:49 - last edited on ‎01-11-2023 08:39 by Moderator Alum

This is my second unit since Christmas.

The unit will work for about an hour or two showing me the time.

Then it will not operate either by wrist movement or tapping .

Putting it on the charger will reboot?

and the cycle of working and not working continues.

Not happy with the functionality 

 

 

Moderator edit: subject updated for clarity

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‎01-11-2023 08:38 - last edited on ‎12-03-2024 10:17 by Fitbit Moderator

‎01-11-2023 08:38 - last edited on ‎12-03-2024 10:17 by Fitbit Moderator

Hi, welcome to the Fitbit Community forums, @Jobstar. . 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've shared some instructions with you. In this case, they will let you know how to proceed. 

See you around in the Community. 

Davide | Italian and English Community Moderator, Fitbit


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