Charge 5 not charging

[Cormack]

After attaching my Fitbit to wall charger ,  Fitbit display shows 1% with flashing red lights around 1% but fit bit doesn't charge

not even a year old ? Any advise thanks

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Cormack. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they were able to provide you with more instructions. In this case, they will let you know how to proceed. 

Have a good day. 

[Mjesse]

My charge simply stopped charging last night. Tips to get it to start charging again?

[DavideFitbit]

Welcome to the Community forums, @Mjesse. 

Thanks for sharing that you've been having the same inconvenience with your Charge 5. 

Before considering other options, please make sure that you've followed the steps provided in this article to resolve problems with the battery.

If the device is charging, but the screen is completely black or unresponsive, make sure that you've also completed the restart procedure using the charging cable, as described here. 

[RTL1969]

I have the same issue. Did you resolve the issue? If so, please could you let me know how. Thank you.

[Cormack]

Yes my issue was resolved I
Contacted fitbit customer help service explained my problem and they sent me a replacement Fitbit . Very impressed with there customer after sales service received replacement within 4 days
Good luck

Sent from my iPhone

[DavideFitbit]

Welcome to the Fitbit Community, @RTL1969.  

Thanks for confirming that you're experiencing the same problem with your Charge 5.  

Could you please confirm if you already tried the steps mentioned here earlier? These are usually helpful with issues related to the battery. 

[RTL1969]

I have tried those and pressing the button on the charger three times (for a second) within 8 seconds - whilst this made the screen come on quickly with the 1% and flashing red it had no long term benefit. 

[Mjesse]

Nothing seems to work. I will contact customer support, but have to say not at all pleased. This is my 3rd Fitbit product that has managed to stop working at just about the 2yr old threshold. All have been battery issues. Seems strange that they all are on the same time line. Hate to say it but seems like built in obsolescence. 

[Cormack]

Yes previously tried procedures suggested by Fitbit help

Sent from my iPhone

[DavideFitbit]

Hi everyone, thanks for taking the time to share all your feedback and comments about this 

In this case, if you already tried all the steps mentioned here earlier and you continue to experience the same problem with the battery, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

The best way to get help for this problem is to chat with us online or give us a call. You can click here to get connected.

See you around.