Charge 5 not counting steps

[Acesarin]

I've recently noticed that my Fitbit's battery is draining much faster than it used to—I used to charge it every five days, but now it barely lasts. I'm also having issues with the sensors; previously, there were four green lights active, but now only one is working. Additionally, my watch has stopped counting steps altogether. This has been really disappointing, especially since I rely on it to monitor my steps and sleep. I brought it November/2023. I don't have any email to contact fitbit. How can I contact them?

Moderator edit: clarified subject

[ManuFitbit]

Hi @Acesarin.Welcome to the community forums.

Thank you for providing all these details regarding your Charge 5.

Please, if you haven't done so yet, please restart the device as indicated here:

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Regarding the battery drain issue, see: Can I extend my Fitbit device's battery life?

Please try to perform the previous troubleshooting steps. If you prefer to contact support directly, click here.

[Acesarin]

Hi

I've done all of these steps and my watch os not working. I bought it November 2023 and I can't belive this is happening. 

How can I send a message to fitbit? 

[RiekoC]

Hello @Acesarin 

Use this link to contact Support (<-- click link). Complete the prompts until you get the option to chat or call.

[Acesarin]

Hi @RiekoC 

I've been in touch with support about my watch. Unfortunately, it's still not working. I sent them a video showing the issues so they can see exactly what's happening.

Right now, my watch isn’t responding, isn’t counting steps, and isn’t syncing with the correct time. I’m hoping they can help resolve this soon.

Thanks for your message.

[Acesarin]

Hi,

I've been in touch with support about my watch. Unfortunately, it's still not working. I sent them a video showing the issues so they can see exactly what's happening.

Right now, my watch isn’t responding, isn’t counting steps, and isn’t syncing with the correct time. I’m hoping they can help resolve this soon.