Charge 5 not found when changing clock faces

[BeMango]

When accessing the clock faces p, to change, it says my device is not found, even though I’m weary it and it currently synced? Any ideas why? Thanks 

Moderator edit: subject for clarity 

[LiliyaFitbit · Accepted solution]

Welcome to the Fitbit Community, @BeMango.

Thanks for the details shared in your post. Usually a missing requirement is the cause and I recommend following our troubleshooting steps from this help article: Why won't my Fitbit device sync? You can confirm the steps to change a clock face in How do I change the clock face on my Fitbit device?

Hope this helps. 

[BeMango]

Thank you, my problem resolved itself but I will know what to do if it happens again.

Kind regards

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @BeMango.

This is great news and I hope you continue enjoying the Fitbit experience. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!

[Carboy]

Not bother, and that would happen again until stable firmware and software appear. I have the same problem and I have give it up trying. by the way, you have to waste lots time to fine out the ECG app thru website, and then same disconnection problem happened: device not found. I am regret to sold my Fitbit charge 4.

[LiliyaFitbit]

Welcome to the Fitbit Community, @Carboy.

Thank you for joining the thread and sharing your experience and feedback. I understand how you are feeling, our team is always working on our products and services, and your comments are always welcome. I recommend keeping your Fitbit app up-to-date as updates come with new features and bug fixes. Regarding the ECG app, it will be available for Charge 5 soon. For more information about Charge 5, see How do I get started with Fitbit Charge 5?

See you around.

[BeMango]

Thank you. In my opinion it was false advertising regarding the ECG function as nowhere did it say coming soon. One expected it to be available when purchasing, bit disappointing.

Kind regards
Barbara 

Moderator edit: personal info removed

[LiliyaFitbit]

Thank you for your reply, @BeMango.

I understand how you are feeling and appreciate your feedback as it helps us to keep improving. The information that the Fitbit ECG app will be available soon on Charge 5 in select countries is available in the fitbit.com store. I am sorry for any confusion, thank you for your time and comments. 

Have a good day.

[BeMango]

Thank you is the any time frame on coming soon, 1 month, 2 months etc, As coming soon is rather vague?

Kind regards
Barbara

[LiliyaFitbit]

Thank you for your response, @BeMango.

I understand your concern and would like to advise that the ECG app for Charge 5 should be available sometime in November 2021. I appreciate your patience and understanding.

See you around.

[BeMango]

Thank you I also appreciate your prompt reply.

Kind regards
Barbara

[LiliyaFitbit]

Thank you for your reply, @BeMango.

I appreciate your feedback and hope you continue enjoying the Fitbit experience and working on your goals. Let me invite you to visit our Health & Wellness board where you can make new friends and create your own topics.

Keep on visiting the forums!