Charge 5 not holding charge

[Denuse]

Purchased Fitbit Charge 5 in December now it is not holding charge - contacted help desk to be advised they are updating and can’t refund as purchased from another company - this is not satisfactory/ the charge only lasts one day - would not recommend

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome to the Fitbit Community forums, @Denuse. 

Thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already contacted the Customer Support team. 

In this case, if you already tried all the basic troubleshooting steps mentioned in this other thread and you continue to have the same problem with the battery draining too fast, I do recommend that you continue the communication with the Customer Support team for further assistance. 

It's true that the team is aware of a battery drain issue affecting some Charge 5 devices in which the built-in GPS chip may remain active after ending a GPS-enabled exercise and they're working to resolve it with an upcoming update. 

Thanks again for sharing all your feedback about the product. The team continues to work to improve the quality of products and services and all your comments are greatly appreciated. 

See you around.