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Charge 5 not pairing

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‎12-18-2021 12:20 - last edited on ‎12-20-2021 15:30 by Moderator Alum

‎12-18-2021 12:20 - last edited on ‎12-20-2021 15:30 by Moderator Alum

im on my second Charge 5, the first one battery drain was insane. like 75% before bed, dead when i wake up. now this one wont pair to my phone. Im sick if it

 

 


Moderator edit: subject updated for clarity

Best Answer
3 REPLIES 3

‎12-20-2021 15:30

‎12-20-2021 15:30

Hi, welcome to the Fitbit Community forums, @nisha1179. 

 

Thank you for all the feedback you've provided and for the information you shared about the trouble you've been having with your Charge 5. 

 

Before considering other options, make sure that you've tried all the steps listed here to resolve problems during the set up process. In addition, please check the compatibility requirements listed here and keep the Fitbit app updated to the latest version available. 

 

Hope this helps, I'll be around. 

Davide | Italian and English Community Moderator, Fitbit


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‎12-22-2021 09:22 - last edited on ‎12-23-2021 10:00 by Moderator Alum

In response to DavideFitbit

‎12-22-2021 09:22 - last edited on ‎12-23-2021 10:00 by Moderator Alum

Im on my 3rd Charge 5 lol got one from a different store. so far so good. maybe the first store got a bad batch. i did have to turn off always on display though and that worked wonders!

 

 

Moderator edit: format

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‎12-23-2021 09:59

In response to nisha1179

‎12-23-2021 09:59

@nisha1179 That's great news! Thank you for sharing this update. 

 

Have a great day. 😁

Davide | Italian and English Community Moderator, Fitbit


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Best Answer