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Charge 5 not pairing

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‎03-07-2022 07:55

‎03-07-2022 07:55

Just bought the Fitbit Charge 5.

 

My phone is a Google Pixel 3XL, fully updated.

The app is fresh download, fully updated.

I have reset my phone, reset the charge, toggled the bluetooth. No matter what I do, it will not pair.

 

For troubleshooting purposes, I opened my phones Bluetooth setting to see if the device even populates in there. It doesn't. It will briefly appear upon reset of the charge, for my 30-45 seconds. Then it will disappear. During that time it will pop up on my phone with the request to set up. Once the phone starts the setup process, the device just will not connect.

 

Anyone have any ideas? I tried connecting to my Google Pixel 5 as well, same results.

Best Answer
3 REPLIES 3

‎03-07-2022 07:47

‎03-07-2022 07:47

> I recently purchased the Fitbit Charge 5.

> I have a Google Pixel 3XL, fully updated. (I also tested this with my Google Pixel 5, also fully updated)

> I just downloaded the fitbit app, it is fully updated.

> I have reset my phone, toggled on/off my bluetooth, did the reset on the fitbit device (hitting the button 3 times with 1 second intervals between).

 

For the sake of troubleshooting, I watched the bluetooth setting on my phone. Upon restarting the device, it would pick it up as an object to pair with. It would last maybe 30-45 seconds before disappearing from the list. When I go into the App and start setup of the device, it cannot locate the Charge 5 unless i do a fresh restart of the device. Then it will go to "Found!" and remain in a "connecting" status until it errors out. There is no pairing number/code that ever populates. 

 

It appears that the fitbit bluetooth is only active for a few moments immediately after restarting, then for some reason it disables it. Any other ideas, or should I chalk this up to a lemon and try another?

Best Answer

‎03-07-2022 11:02

In response to Gnome23

‎03-07-2022 11:02

Hello @Gnome23 

 

I don’t use Android myself but have found some links about trouble shooting during set up.

 

Troubleshooting  

 

This section looks useful.

 

730D094D-6699-47D9-B26A-08B531BE4393.jpeg

 

One other thing to check is whether you have an ad blocker on or not.  If you do, temporarily disabling it during set up could help.

 

 I hope some of that helps you!

 

Good luck!

 

 

Best Answer

‎03-21-2022 13:24

In response to Wibby

‎03-21-2022 13:24

Appreciate your reply. It turns out I had a lemon, the bluetooth was just bugged in general... I had to return that one and purchase a new one.

Best Answer