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Charge 5 not providing data

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‎08-21-2023 04:39 - last edited on ‎08-21-2023 06:56 by Fitbit Moderator

‎08-21-2023 04:39 - last edited on ‎08-21-2023 06:56 by Fitbit Moderator

My tracking was working for the first few days and now a month later I get a message of no wear. I’ve worn my Fitbit everyday and just got notification that I’ve worn it 0 days. 

Moderator Edit: Clarified subject

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‎08-21-2023 06:57

‎08-21-2023 06:57

Hi there, @Lolamks5. Welcome to the Fitbit Community Forums. 

To better assist you, would you mind providing more details of the notifications or data missing you're referring to? Is it your sleep, heart rate data? 

Looking forward to hearing from you soon. 

Maria | Community Moderator, Fitbit


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‎08-22-2023 07:19

‎08-22-2023 07:19

Is it working now?

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