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Charge 5 not recording anything

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‎12-23-2021 05:46 - last edited on ‎12-24-2021 03:35 by Moderator Alum

‎12-23-2021 05:46 - last edited on ‎12-24-2021 03:35 by Moderator Alum

Had a few issues when I got my Charge 5 just over a week ago it wasn’t recording sleep and metrics etc started working for 4 days, and now it has stopped again? I haven’t changed anything I’ve turned it off restarted it deleted the app installed it again turned off my blue tooth I’m not sure why it’s so unreliable?! 

 

 

Moderator edit: format

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‎12-24-2021 03:35

‎12-24-2021 03:35

Hello, welcome to the Fitbit Community forums, @Joanne1987june. 

 

Thank you for sharing that you've been experiencing this inconvenience with your Charge 5 and that you already tried a few troubleshooting steps.  

 

In this case, since you already tried the restart procedure and your device is still not tracking sleep and you've also tried reinstalling the Fitbit app for the Health Metrics problem, I recommend that you get in touch with the Customer Support team for further assistance with this. They will let you know how to proceed. 

 

The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected. 

 

Have a great day. 

Davide | Italian and English Community Moderator, Fitbit


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