Charge 5 not recording sleep and battery issues

[bluejoppo]

My charge 5 bought in Europe so 2yr warranty, on Tuesday 24th july 24 when I woke there was no sleep score and all data from Monday 23rd July was showing. I messaged fitbit support directly and tried all recommended steps to recover. As yet have still not received a promised email from them. I do now have a case number provided by chat this morning after i messaged again. I have restarted several times, battery charging is a joke - from 88% overnight to 4%. Only a  black screen showing no matter what I do. Suddenly in the app I also now have a floors reading which is not relevant to charge 5. Whatever has been done has seriously screwed things up. Maybe today or tomorrow I will get the promised email regarding next steps?? Been a customer for 9 yrs now.

Moderator Edit: Clarified subject

[Kmbr31]

I'm in a similar boat. My charge 5 suddenly stopped charging the evening of 7/26. I tried everything, but it was still snowing 4% on the app and the screen remained black. I contacted customer service, was asked to try everything that I already had. They have me a case number and said I would get an email. I still haven't heard a peep from them and my case is showing that it hasn't been updated since our initial conversation. The device isn't registering any charge at all now.

I'm highly disappointed in how quickly my last few fitbits have stopped functioning and the lack of responsiveness from customer support. I'm thinking of looking elsewhere for my watch/tracker needs.

[MarieMc38]

Mine 2.  Was on holdiays and the battery just went.  Bit must be happening to all charge 5 I bet

[Leeniewimb]

Same issue here

[Observatory]

same here

[DarboyUser]

I’m experiencing the same issue 

[bluejoppo]

Still waiting for an email to arrive. They need to get this sorted or replace them. It's not acceptable and very poor customer service.

[bote5]

It doesn't matter how long you've been with Fitbit. I have been with them for more than 5 years. Since Google appeared, Fitbit is not solving any problems and they are responding less and less. Shortly, no one will attend this forum. They are only giving generic answers. "Charge 5" is no longer of interest. It's a shame. Of course, I'm not going to recommend Fitbit to anyone, although apparently the brand will disappear and no one will remember the abandonment suffered by Fitbit customers.

[bluejoppo]

Yes I've noticed that it has got significantly worse since Google took over. End of the day here and still no email from them. Seriously considering my options right now. 

[Peterj1970]

My charge 5 has done exactly the same thing, working perfectly well until the weekend and suddenly will not hold a charge, mine is only 14 months old. I've tried all the things recommended on the forums with no success, does anyone have the email address for customer services in the UK? 

[Observatory]

Agreed!

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[bluejoppo]

sadly not, but I contacted them through FB messaging. Still no email! 

[ChemMom2]

I have also experienced the fast discharge of the battery (4-6 hours max) and a completely black screen,  no logo, no vibration now. It's so very frustrating to put nearly $200 into a watch/tracker and it only work for less than two years!!