Charge 5 not recording sleep or health metrics

[Gethjane]

neither sleep nor health metrics have recorded on my iPhone 6S since app update. Have restarted my charge 5 to no avail.  

[Gethjane · Accepted solution]

Well, the problem rectified last night: thank you. 

[RiekoC]

Hello @Gethjane 

Thanks for letting us know that your issue rectified on its own. 

[ScottyNH2112]

A family member had this problem for 3 weeks after "upgrading" from a Fitbit account to a GMail account on Android.

I ended up having to unpair and factory-reset her wristband, then uninstall and reinstall the app, and it's worked fine since.  Unfortunately, she lost 3 weeks of detailed data before I discovered and rectified the problem.

I'm glad your issue self-resolved within a day, but if it recurs, the unpair / wipe / uninstall / reinstall method worked for us.

[rollingaverage]

Not for me. Same problem.