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Charge 5 not registering my steps

yesterday - last edited yesterday by Fitbit Moderator

yesterday - last edited yesterday by Fitbit Moderator

My Charge 5 isn't registering my steps.

 

Moderator edit: clarified subject.

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yesterday

yesterday

Hi @Annabash. It's good to see you participating in the community for the first time.

Thank you for providing the information regarding this difficulty that you are experiencing with your Charge 5. 

Please try the steps below:

From the Today tab in the Fitbit app, tap the devices icon at the top-left corner.

  1. Tap your Fitbit device image. 
  2. Near the bottom of the page, tap Sync Now.

If the above doesn't work, please restart your Fitbit device once again as suggested here How do I restart my Fitbit device? Note: Restarting the device doesn’t delete any data. 

If the restart doesn't work try to change your clock face. If this fixes the issue, you can change your clock face back to the original clock face. 

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