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Charge 5 not resetting daily counts

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‎08-18-2022 04:01 - last edited on ‎09-12-2022 10:09 by Moderator Alum

‎08-18-2022 04:01 - last edited on ‎09-12-2022 10:09 by Moderator Alum

Since last week my Charge 5 has not reset daily counts. I did multiple resets and even a Factory reset. Those did not work. Yesterday I set up a brand new just out of the box Charge 5 . This morning at 5:45am I am at 106,000 steps on by brand new Fitbit. It is not the the charge 5 resetting, there must be something in the sit it app not doing resets. How is this problem going to get fixed?

 

 

Moderator edit: format

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‎09-12-2022 10:09 - last edited on ‎11-25-2024 04:18 by Fitbit Moderator

‎09-12-2022 10:09 - last edited on ‎11-25-2024 04:18 by Fitbit Moderator

Hi, thank you for sharing all these details about the inconvenience you've been having with your Charge 5 and for confirming that you already tried a few troubleshooting steps, @Merckx. 

I've been informed that you already contacted the Customer Support team for further assistance with this and it seems they've provided you with some instructions. In this case, they will let you know how to proceed. 

Have a good day. 

Davide | Italian and English Community Moderator, Fitbit


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