Charge 5 not responding

[Gill-T3]

• My charge 5 is not responding. The screen in black, it is not synching with my phone. I've tried quitting app/turning blue tooth on/off, restarted app. Also tried to press button on charger 3 times within 8 seconds and nothing has worked. This is second time in less than a year my charge 5 has stopped working. Last time they send me a refurbished replacement 
• Thanks.

[MarioSFitbit]

Hi @Gill-T3 ! Welcome to the Community ! 
Thanks for your message. I'm sorry to hear you are experiencing troubles with a black screen and not syncing device. 
I appreciate your troubleshooting efforts. 

Could you please confirm if you already tried all the steps shown in the following help article ? Why won't my Fitbit device sync?

[Gill-T3]

Hi Mario

I have done them all apart from restarting my fitbit. I am unable to do that as my screen is completely black. 

Thanks.

Gill

[MarioSFitbit]

Hi @Gill-T3 ! Thanks for your message !

I appreciate your answer and the additional information. In order to try to restart your device, you can perform it with the charging cable, as it's explained in the following help article : How do I restart my Fitbit device?

[Gill-T3]

I had already tried pressing button on charger 3 times and waiting 10seconds. It doesn't work. I've now plugged it and unplugged it 3 times, waited 10seconds and that doesn't work either. 

[MarioSFitbit]

@Gill-T3 Thank you for your confirmation. 

I'm sorry to know the issue still persists. Thanks for your efforts, I appreciate it. 

I suggest you contact support, since they have more tool in order to find your options. What can we help with?