Charge 5 screen detached

[NeptuneAve]

After wearing it outside on a rainy day, I noticed that the screen detached from the device body. The device is still functioning, but the screen is dangling, exposing the internal components.

I’ve attached a photo for your reference. The battery does not appear swollen, and there are no visible signs of damage beyond the detached screen. I’ve also taken precautions by not charging the device and allowing it to dry completely.

Although my device is no longer under warranty, I wanted to check if there are any repair options, replacement programs, or discounts available for situations like this.

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there, @NeptuneAve. It's nice to see you around the Fitbit Community Forums. Thanks for bringing this to my attention, for the troubleshooting steps you've tried, and for the image attached. I understand your concern, I will do my best to help you with this!

Since all the steps you tried didn't work, you have a Charge 5 and report that the screen has detached, I need additional information from you that would best be shared privately. I’m sharing a link to a form for you to fill out so we can look into this further. 

This form is only meant for you to use, so let me know once you’re done. Click here to get access to it. 

[NeptuneAve]

Ok, MarreFitbit, I completed that.

[NeptuneAve]

I haven't received a response.