Charge 5 not showing the correct time

[JerrytheK]

My charge 5 was not syncing so I did a restart. After the restart it lost 2 hours of data which agreed to the app and it also turned the clock back 2 hours. So in other words, the watch is now off by 2 hours and the data for those 2 hours is gone

Moderator Edit: Clarified subject

[JerrytheK · Accepted solution]

Adding to the previous message. 

I just synced my watch with the app and the time is now correct on the charge. 5. But I have lost the data for over 2 hours. Is there any way to retrieve it?

[RiekoC]

Hello @JerrytheK 

If your Charge 5 tracked data during those 2 hours, it should eventually sync to the Fitbit app. Fitbit devices typically store up to 7 days of data.

What data are you missing?

[JerrytheK]

Steps, zone minutes, miles, calories, hourly activity, cardio load-
everything.
It was in my Fitbit device but it wouldn't sink to the app. So I followed
the instructions and did a reset and then the Fitbit synced with the app
but all its readings on the Fitbit change to the data on the app which were
from a couple of hours earlier..

[RiekoC]

Hello @JerrytheK 

Since the Charge 5 changed to match the data that the app was showing, unfortunately, it does seem that the data from the 2 hours were "lost".

This is something that I've experienced myself, where my device synced to the app and the data on my device changed to match the app.

[JerrytheK]

Thank you, I agree.
Fortunately I didn't run a marathon in those two hours.LOL
Thanks