Charge 5 not swiping

[jj1717]

Charge 5 is not changing screens - I tried to reset and that doesn't help

Moderator edit: clarified subject/format

[DavideFitbit]

Hi, it's good to see you visiting the Fitbit Community forums, @jj1717. 

Thanks for the details regarding the inconvenience with the Charge 5. 

 There are a few general troubleshooting steps that have been helpful for other people with display issues. If you already tried to complete the 3 pulse restart procedure using the charging cable and you continue to experience the same problem, please try changing the clock face as well and check if you're able to swipe on the screen. 

[jj1717]

I tried, and it did not work