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Charge 5 not syncing active hours

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‎02-01-2023 09:44

‎02-01-2023 09:44

My Charge 5 shows I have done 12/12 active hours with the 250 steps an hour but my phone app is telling me I have done 2/12??  I know that I have done 12/12 as I have a very active job also the calorie count is wrong on phone and watch as its calculating this to hourly activity on phone.  Steps , ect are right on Phone and Watch.  I have done all the usual stuff , Help

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6 REPLIES 6

‎02-01-2023 10:39

‎02-01-2023 10:39

Mine is doing the exact same thing with the active hours.  I absolutely cannot get it to match up.  I've tried everything!  I give up.  It seems to be tracking everything correctly except that and my sleep. 

 

This appears to be an ongoing issue that fitbit either refuses to address or can't figure out how to fix.  It's beyond frustrating.

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‎02-01-2023 11:33

In response to SFrenzel79

‎02-01-2023 11:33

Yeah I agree it is so frustrating, I've even talked to someone on the phone all they kept saying was make sure you do 250 steps an hour,  grrrr I am doing more than that but they don't seem to get that it is the sync between fitbit and phone that is the issue.
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‎02-01-2023 13:17

‎02-01-2023 13:17

I have the same thing, happened today with steps. My Charge 5 says 9 of 11 completed and the app says 7 0f 11 completed so far. I was also having issues with syncing this morning to get my sleep score. It would seem there is a problem!!!!!

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‎02-01-2023 15:14

‎02-01-2023 15:14

At least it's not just me. Same today, with active hours not syncing from Fitbit to phone, overnight sleep data not taken, and no readiness score. Definitely a problem, hopefully temporary.

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‎02-01-2023 19:02

‎02-01-2023 19:02

I have a similar situation. This morning when I synced with my iPhone, it showed 2 of 10 hours with 250+ steps… accurate for 8am and 9am hours. By mid-day those two early hours were no longer showed as having 250 steps for those hours on my iPhone.  I’d been line dancing from 10 - 11:45 so I’m sure I had way more that 250 steps per hour then and all the hours were noted on my Fitbit Charge 5.  At the end of my day the Fitbit shows 10 of 10. My iPhone only shows that the last 5 hours had 250+ steps. I want the iPhone record to accurately show what the Fitbit shows.

 

Also, the number of calories show on the Fitbit is and the phone is way lower than it should be. Help! 

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0 Votes

‎02-01-2023 20:23

‎02-01-2023 20:23

Same, not showing on my fit bit app. Also won't say it's changing when trying to charge my fitbit 5

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