I purchased my current Charge 5 in August of 2022. It should still be under warranty.
Since October, I have not been able to use this device.
The clock will not stay on, nor sync.
The battery will not hold a charge.
I have tried all of the ways in the community forum and through a live chat on Twitter to get this device to work. It will not do so.
I find it odd that there is no customer service email or way to contact FitBit other than in a community forum or via a Twitter chat for a warranty issue.
I would like a replacement and not a repeated run around with try updating software and syncing your device again.
Given that this is still under warranty, I would like a new device.
from fit warranty section:
LIMITED PRODUCT WARRANTY FOR NEW PRODUCTS
Fitbit warrants to the original purchaser that your Fitbit-branded device and accessories that are new (the "New Product(s)") shall be free from defects in materials and workmanship under normal use for a period of one (1) year from the date of purchase, except that if you reside in the European Economic Area (EEA) and you purchased your Fitbit product in the EEA, the warranty period is two (2) years from the date of purchase (the "New Product Warranty Period").
Moderator edit: clarified subject
