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Charge 5 - not syncing and unable to charge

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‎01-14-2025 08:31 - last edited on ‎01-14-2025 09:02 by Fitbit Moderator

‎01-14-2025 08:31 - last edited on ‎01-14-2025 09:02 by Fitbit Moderator

My problem started today when my charge 5 failed to sync, noticed it was over 14hours ago last done.  Connected it to charger and it does connect but fails to charge for me to be able to reset my watch. 

Seems to be another issue with their dodgy app update like last time but telling everyone there isn't an issue, got my other watch on stand by to use.

Disappointed AGAIN!!!!

Moderator edit: updated subject for clarity

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‎01-14-2025 14:11 - edited ‎01-14-2025 14:11

‎01-14-2025 14:11 - edited ‎01-14-2025 14:11

Hi @Teasers. Welcome back to the community.

Thank you for taking the time to share this information regarding this difficulty with your Charge 5 and for the steps taken in order to fix it.

Sorry to know the situation that you are experiencing. 

Please, confirm that you have followed the steps listed in this help article to solve the issue with the battery: Why isn't my Fitbit device's battery charging?

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