Charge 5 not syncing correctly

[GWH-runner]

My charge5 synced perfectly on Saturday but three days later it won’t sync my club run. No run shows up under exercise despite heart rate data indicating I was definitely in the zone! No route is showing up despite GPS being connected on my charge 5. I have closed and rebooted my phone and charge 5. I can only assume an update has changed things as the APP now seems a different format/layout. Help appreciated. 

[PGT-DV]

I'm having the same issue with the lack of synch; started last night.

[RiekoC]

Hello @GWH-runner 

I don't do workouts that use GPS, so I don't think I can offer any helpful suggestions. Hopefully, someone else or a Moderator will chime in with help.

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Hello @PGT-DV 

Are you still having problems with syncing your Charge 5 to the Fitbit app? What troubleshooting steps have you tried so far?

Some of us found that we need to turn off both Wi-Fi and Bluetooth, then turn them back on, to get our devices to sync. Have you tried this yet?

[GWH-runner]

I tried multiple things none of which worked at the time. I assume it must have been a technical glitch, as the APP had changed layout, which I put down to an update. It worked perfectly for Thursday club run! 

[RiekoC]

Hello @GWH-runner 

Thanks for letting us know that your Thursday club run was tracked correctly. Hopefully, your runs will continue to track properly. 

I know there's an update to the Fitbit app that has started rolling out, ver 4.50, which includes Dark Mode. Is that the version that you got?