Charge 5 not syncing information

[mrsdeeg14]

Charge 5 won’t sync sleep and hourly steps to my Iphone

Moderator edit: subject updated for clarity

[DavideFitbit]

Hi, welcome back to the Community forums, @mrsdeeg14. 

I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.

Let me know if you're only having trouble to sync sleep and steps or if you're also having trouble with other information, like calories for example. In the meantime, I recommend that you try restarting the device using the three pulse restart method described here below: 

1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

[mrsdeeg14]

Thank you for the info. Problem resolved 

[deborah36]

coucou comment allez vous

[DavideFitbit]

That's great news! Thank you for sharing this update, @mrsdeeg14. 😁