07-11-2022
08:05
- last edited on
07-12-2022
06:33
by
DavideFitbit
07-11-2022
08:05
- last edited on
07-12-2022
06:33
by
DavideFitbit
Charge 5 won’t sync sleep and hourly steps to my Iphone
Moderator edit: subject updated for clarity
07-12-2022
06:33
- last edited on
02-12-2024
04:07
by
MarreFitbit
07-12-2022
06:33
- last edited on
02-12-2024
04:07
by
MarreFitbit
Hi, welcome back to the Community forums, @mrsdeeg14.
I appreciate all the information that you've shared about the difficulty you're experiencing with your Charge 5.
Let me know if you're only having trouble to sync sleep and steps or if you're also having trouble with other information, like calories for example. In the meantime, I recommend that you try restarting the device using the three pulse restart method described here below:
Keep in mind that you need to sync through the Fitbit app and not through the Bluetooth settings on your phone. In addition to the restart, let me know if you already tried all the steps listed here to resolve syncing problems, and make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available.
07-15-2022 06:25
07-15-2022 06:25
Thank you for the info. Problem resolved
07-15-2022 07:19
07-15-2022 07:19
coucou comment allez vous
07-28-2022 10:40
07-28-2022 10:40
That's great news! Thank you for sharing this update, @mrsdeeg14. 😁