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Charge 5 not syncing or charging

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‎06-30-2022 15:52 - last edited on ‎07-05-2022 07:00 by Moderator Alum

‎06-30-2022 15:52 - last edited on ‎07-05-2022 07:00 by Moderator Alum

My Charge 5 will not sync or charge

 

 

 


Moderator edit: subject updated for clarity

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‎07-05-2022 06:59 - last edited on ‎03-13-2024 10:23 by Fitbit Moderator

‎07-05-2022 06:59 - last edited on ‎03-13-2024 10:23 by Fitbit Moderator

Welcome back to the Community forums, @BeamentF. 

I appreciate all the information that you've provided about this issue you're experiencing with your Charge 5.

Before considering other options, I recommend that you try restarting the device using the three pulse restart method described here below: 

  1. Connect your device to the charging cable. For instructions, see How do I charge my Fitbit device?
  2. Press the button located on the flat end of the charger 3 times (end of the USB cable), pausing for 1 second between presses. Then wait 10 seconds or until the Fitbit logo appears.

In addition to the restart, try syncing your device again and let me know if you already tried all the steps listed here to resolve syncing problems. Make sure to check the compatibility requirements listed here and to keep the Fitbit app updated to the latest version available. 

Regarding the issue to charge your device, if this is related to the battery, please make sure that you've followed the steps provided in this article: Why isn't my Fitbit device's battery charging? 

Davide | Italian and English Community Moderator, Fitbit


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