Charge 5 not tracking Distance

[Brbrent]

Fitbit stopped tracking my distance. It was in "dynamic " mode. Steps are tracking but no distance

[RiekoC]

Hello @Brbrent 

We've seen reports from Fitbit users that they aren't seeing distance being tracked in their Fitbit app. This issue has been escalated to the team.

That said, one user noticed that they saw distance tracking again after they disabled automatic stride length and manually entered a stride length in the Fitbit app. Several other users have reported they also saw distance tracking when they used this workaround. If you would like to try this workaround, this help article has the steps on how to manually enter your stride length (<-- click link)

Hopefully, it won't take too long for the issue to be fixed.

[Brbrent]

Thank you for this information.

I did see this in the community post, and yes it did correct the problem.

I noticed that the walk setting was blank, and the run did have a number within it. This is interesting as although the walk feature was not tracking when i put my Fitbit to track running, the tracking was working.

Anyways, I set both numbers to something reasonable, and calibration to happen over the next period of time. Both run and walk features are now tracking distance, accuracy to come over time.

Thank you again for your solution and your attention.

Brbrent

[RiekoC]

Hello @Brbrent 

Thank you for letting us know that the workaround was successful for you.

If I hear of an update or confirmation that the bug has been fixed, I'll report back.