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Charge 5 not tracking sleep data

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‎02-11-2024 23:13 - last edited on ‎02-12-2024 04:19 by Fitbit Moderator

‎02-11-2024 23:13 - last edited on ‎02-12-2024 04:19 by Fitbit Moderator

Today suddenly I only received simplified sleep data. Why did this happen snd can I change this?

Moderator Edit: Clarified subject 

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2 REPLIES 2

‎02-12-2024 04:17

‎02-12-2024 04:17

Last two nights the same thing happened to me. I tried rebooting the watch but that didn’t help

Best Answer

‎02-12-2024 04:34

In response to jaybee8955

‎02-12-2024 04:34

Hi there, @ClaWhi. Thanks for stopping by in the Fitbit Community Forums and bringing this to my attention. We're here to help!  

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly. Thanks in advance! 

@jaybee8955 It's nice to see you around the forums!  I will do my best to help you with your Charge 5 that has stopped tracking your sleep stages. Thanks for restarting your device already. 

While reading your post, I was wondering if your Charge 5 is still tracking your heart rate? If your heart rate is OFF, you won't get sleep stages as heart rate readings are key for your sleep details. With that being said, I'd recommend trying the following steps to make sure your heart rate is working:

  • Switch the Heart Rate settings from On to Off and manually sync your watch. To switch the heart rate settings on your Fitbit device, from the main screen of your Charge 5, swipe left until you see "Settings", next swipe up until you see "Heart Rate" and switch it to Off.
  • Once it's done, manually sync your Charge 5. To do so, from the Today tab, tap Devices > device image. Tap Sync Now. 
  • Next, switch it from Off to On and manually sync your Fitbit device once again. 
  • Once it's done, restart your watch once again. 
  • Next, confirm that your tracker is snug on your wrist (the lights shouldn't be visible) We also recommend when you're not exercising, wear the tracker just above the wrist bone.

In addition to that, I suggest taking a look at this help article Why don't I see sleep stages today?

Maria | Community Moderator, Fitbit


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