Charge 5 not tracking steps

[DLA-GD]

My Fitbit was low so I charged it.  I didn’t have enough time for a full charge so later on I charged it again.   Now it it’a not tracking steps, heart rate. How do I reset it?

Moderator edit: subject updated for clarity

[LZeeW · Accepted solution]

Hello @DLA-GD and welcome to the Community.  There are two ways to restart your Charge 5

• If the screen is responsive, swipe down on the screen to get to the Settings app.  Open the Settings app > Restart Device > Restart.
• If the screen is unresponsive, connect your Charge 5 to its charging cable and attach it to a power source.  There is a button on the flat end of the cable (USB end).  Press it three times with a one second pause between presses.  The Fitbit logo should appear in about 10 seconds, indicating a successful restart.

[DLA-GD]

Thanks for the help.



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[Dlb85]

I have the same issue. Had it 6 days.  Did what was suggested and every day gets stuck at 5900 steps.  Any ideas?  TIA

[DavideFitbit]

Welcome to the Fitbit Community forums, @Dlb85. 

Thank you for sharing that you've been having the same inconvenience with your Charge 5. 

I've been informed that you already contacted the Customer Support team for further assistance with this. If you already tried the steps they provided to you and the steps @LZeeW mentioned earlier, please make sure to continue the communication with them for further assistance with this. Click here to get connected.

Have a good day.